FAQ
Frequently Asked Questions
Q: How do I purchase an item?
A: Follow these simple steps:
1. Add the item to your cart.
2. View your shopping cart / bag.
3. Take a screenshot of the item/s.
4. Send the screenshot to one of the following options:
- email leysa.coll@gmail.com
- facebook messenger @leysaasinas
- whatsapp https://wa.me/971557483168
- chat box
5. Fill in your delivery and contact details
6. Choose your payment method:
a. Cash-on-Delivery (COD),
b. Bank transfer.
Q: What are the shipping options available?
A: We offer the following shipping options:
Within Dubai: Approx. 25 AED
Other parts of UAE: Approx. 25-30AED
GCC Countries: As per customer's freight company preference
International Shipping: As per customer's freight company preference
Special Offer: FREE delivery within the UAE for orders of 10 or more items.
Dubai Meet-ups: We are happy to meet you personally to ensure you love our products and to gather your feedback for improving our services.
Q: What is your refund/return policy?
A: Our return policy is as follows:
Eligibility: Items can be returned within 14 days days of receipt.
Condition: Items must be unused and in their original packaging.
Process: Contact our customer service to initiate a return. Provide your order number and reason for return. We will guide you through the process.
Refund: Refunds will be processed within 7-10 business days after we receive the returned items.
Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Q: What payment methods do you accept?
A: We accept the following payment methods:
Cash-on-Delivery (COD)
PayPal
Bank transfer
Q: How can I track my order?
A: Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order on our courier’s website.
Q: Do you accept custom orders?
A: Yes, we do! Please contact us with your specific requirements, and we will be happy to create a custom piece just for you.
Q: How can I contact customer service?
A: You can reach our customer service team via email at leysa.coll@gmail.com. We are here to assist you with any questions or concerns.
